Docs | On-Call Scheduler

Overview

Chaos in scheduling kills morale and endangers patients. MCCore replaces the "spreadsheet shuffle" with an intelligent, automated engine that guarantees fairness, eliminates coverage gaps, and gives your clinicians their lives back.

The Centralized Command Center for Healthcare Coverage

The MCCore On-Call Scheduler is a specialized operational platform designed to eliminate the risks associated with manual scheduling spreadsheets and whiteboards. It serves as a single source of truth for hospital departments, urgent care clinics, and executive leadership, ensuring that staffing assignments are transparent, auditable, and accessible in real-time.

Core Objectives:

Centralization:Consolidate fragmented schedules into one dashboard.

Visibility: Provide immediate insight into who is available and how to reach them.

Compliance: Maintain a timestamped history of all assignments for regulatory audits.

This tool transforms coverage management from a reactive administrative burden into a proactive operational safeguard, ensuring patient care is never delayed due to scheduling confusion.

[Key Features] Real-Time Scheduling Engine Assign and update on-call coverage instantly. Changes made by administrators are immediately reflected across all devices, ensuring frontline staff always view the most current data without needing to refresh spreadsheets or check email threads.

Flexible Rotation Management The system is built to handle complex healthcare-specific rotation patterns. Whether managing a single department or coordinating multi-site systems, administrators can configure recurring shifts (weekly, monthly, or custom) to automate the baseline schedule.

Executive Dashboards & Analytics Leaders gain high-level oversight through visual dashboards. These views highlight critical operational metrics, including coverage gaps, workload balance across staff members, and compliance adherence, allowing for data-driven decision-making.

Audit-Ready Architecture Every assignment, swap, and edit is tracked with precise timestamps. This feature replaces manual logging, providing an immutable audit trail that demonstrates staffing compliance to regulators and internal auditors.

Mobile Accessibility Designed for the mobile healthcare workforce, the platform is accessible from any device. Clinicians can check their schedules, view on-call contact details, and receive updates whether they are at the hospital, at home, or in transit.

[Workflows & Steps] 1. Creating a Schedule Administrators begin by selecting the specific department or group. Using the "Group-Based Scheduling" tools, you can assign shifts to entire teams or define recurring events for standard rotations. This establishes the baseline coverage for the week or month.

2. Annotating & Coordinating To ensure continuity of care, use the "Comment-Based Coordination" feature. Administrators can attach specific notes, escalation protocols, or contact instructions directly to a shift block. This ensures the person on call knows exactly what is expected during their shift.

3. Managing Live Changes When unexpected changes occur (e.g., sick calls or surges), administrators use the Real-Time Update feature. Simply locate the shift in the dashboard and reassign it. The system instantly updates the "Who's On Call" status for all viewers, eliminating the need for phone trees.

4. Monitoring Coverage Gaps Department heads should regularly check the Executive Dashboard. This view visually flags any unassigned shifts or "coverage gaps" before they become operational risks, allowing for proactive staffing adjustments.

Workflows

Configure Logic

Input your complex rules once—weekend rotation frequency, holiday fairness, and specialty mix. We handle the math.

Generate Instantly

Click one button to generate a conflict-free schedule for the entire quarter. What used to take days now takes seconds.

Sync & Forget

Schedules push automatically to Outlook, Google Calendar, and mobile devices. Updates happen in real-time, everywhere.

Features

Executive Command Center

You can’t manage what you can’t measure. Get a real-time heatmap of staffing levels across every department. Spot vulnerability gaps weeks in advance and fix them before they impact patient care.

Fairness Algorithms

Our engine tracks "burden scores" for every provider to ensure no one gets stuck with every holiday. Equity is automated.

Shift Swaps

Providers can trade shifts directly from their phones with one-click approval workflows. No more email chains.

Role-Based Control

Empower department chiefs to manage their own teams while maintaining centralized oversight. Security meets flexibility.

FAQ

Q: How do I prove who was on call for a specific past date? A: The system includes an "Audit-Ready Records" feature. You can pull a historical report that shows exactly who was assigned to a shift and when that assignment was finalized, complete with timestamps.

Q: Can staff request swaps directly in the app? A: Yes, the platform is designed for "Staff Empowerment." Clinicians can access the schedule from their devices to view assignments. Depending on your organization's permissions, they can initiate swap requests which administrators can then approve.

Q: Is this system HIPAA-compliant? A: Yes. The MCCore On-Call Scheduler is a centralized, HIPAA-secure solution designed to protect sensitive staff and organizational data while replacing insecure manual processes like sticky notes or shared spreadsheets.

Q: What happens if a department has a unique rotation pattern? A: The "Flexible Rotations" feature allows you to adapt the schedule to fit complex, department-specific needs rather than forcing you into a generic template. You can set custom recurrence rules for practically any rotation scenario.

On-Call Scheduler Docs